Cancer Center Ticketing System Requirements

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User Workflow

  1. A user must be able to fill out a form embedded within a shared resource page on the HICCC website
  2. Fields required for each resource will vary slightly, the following fields should be in every resource request:
    • Name
    • Email
    • Phone
    • Subject
    • Account ID (P.I. ID?)
    • Department Administrator
    • Start Date
    • Requested Completion Date (user is provided with estimated service time)
    • Comments / Notes
  3. After a request is submitted, the user will receive an automated email confirmation
  4. The user can check the status of their ticket at any time, the ticket will be updated as the administrator completes the service


Administrator Workflow

  1. When a ticket is created an email regarding the created ticket will be sent to the particular resource administrator for the requested resource
  2. The administrator can then accept the ticket and confirm the identity of the requester if desired
  3. After checking available personnel, resources, etc... the requested service can then be added to the resource's schedule
Retrieved from "http://wiki.c2b2.columbia.edu/informatics/index.php/Cancer_Center_Ticketing_System_Requirements"
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